Your Tickets – Your tickets should have arrived in a separate email on the day you placed your order. The email will be from firstname.lastname@example.org. Please find them now and ‘flag’ the email or take a screenshot, so you can easily retrieve it at the time of your skate. You will need your barcode to enter the rink.
Your skating session lasts up to 45 minutes – we recommend you get to the rink 15-30 minutes before your session to give you time to put your skates on and store any belongings in our cloakroom
The rink is outdoors so it is open to the elements and will be cold. Remember to wrap up warm and to bring gloves and spare socks. (We do sell them at the rink if you forget). Due to rain, unseasonably warm weather or high winds, the surface of the ice rink can develop a layer of water. It’s perfectly safe to skate on a wet rink, but it might be uncomfortable if you fall over. See our FAQ’s for more details
We have limited chargeable cloakroom space, so please keep bags and personal belongings to a minimum
The venue is cashless, so please remember to bring your card for any payments.
At the Rink
Remember to have your tickets ready to be scanned at the entrance
You will be asked to take your shoes off and place them in the tray provided. Your shoes will be swapped for skates at the skate exchange. Be ready with your shoe size. Top Tip – wear thick socks.
Please remember that only shoes are allowed in the trays. There is a cloakroom for small items (£2 per item). There is limited space, so please leave large bags and personal belongings at home
Spectators will be able to view the rink from two sides. To spectate is free. Should you need support with access to view the rink, please contact a member of staff.
The rink is fully accessible.
Remember to visit the toilet before you get your skates on. We do not have toilets at the rink, but there are lots available nearby in Westfield Shopping
Remember that skates can only be worn when on the ice and in the skate exchange, you cannot leave the venue with them on
There is a cloakroom for small items (£2 per item). This has limited space, but you can leave larger items and shopping bags in the cloakroom inside Westfield which is located at lift lobby 1 on Level -2. (Charges apply).
Delicious food and drinks are available within Westfield London
We want to ensure that you have a magical time and remain safe on the ice, so please remember to read the notices around the rink and listen to our staff.
Children on the Ice
Children’s skate aids are available for children whose height is a maximum of 120cm (127cm with the skate aids on) and may be booked online subject to availability. Skate aids available at the rink will be on a first come, first served basis.
Children under 10 must always be supervised by an adult on the ice.
Children under 13 must be supervised by an adult at the rink.